You automated a broken process. Now it is just faster.
Automation can accelerate unnecessary steps and spread an error across more cases. Before building, check the purpose of each step and how exceptions are handled.
Where the problem starts
Duplicate entry, redundant approvals and unclear rules do not disappear when a process runs automatically. Partial success, repeated actions and incomplete inputs deserve particular attention because an apparently successful flow can still produce an incorrect business result.
What to check first
- Remove steps that serve no clear business or control purpose.
- Document rules and exceptions that staff currently handle through experience.
- Define behavior for failures, retries and unavailable systems.
- Assign ownership for failed runs and agree how saved effort will be measured.
First step
A decision before a solution
Simplify first, automate a limited scope and validate it against real cases. Expand once controls and recovery procedures have been confirmed.
How MIDA can help
We review the process before automation and define rules and controls. We can then help build and integrate the workflow or review the solution delivered by your supplier.
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